Losing a loved one is never easy, and dealing with administrative processes during such a time can feel overwhelming. To make things simpler, we’ve outlined a clear and straightforward claims process to help you access the support you need without unnecessary delays.

What You’ll Need to Submit a Claim
In the unfortunate event of death, please ensure you have the following documents ready:

• Policy Certificate
  Make sure you have the original policy document available.
• Up-to-Date Receipt Book
  Your payment records must be current to validate the policy.
• Death Certificate
  A valid and official death certificate is required.
• ID Copy of the Deceased
  This helps confirm the identity of the policyholder.
• ID Copy of the Claimant
  The person submitting the claim must provide identification.
• Proof of Banking Details
  This ensures that the payout is processed to the correct account.
• BI 1663 Document (4 Pages)
  This document is issued by the mortuary and is essential for processing the claim.

Why These Documents Matter
Each of these documents plays a critical role in ensuring that your claim is processed quickly, securely, and without complications. Missing or outdated information can delay the process, so it’s important to prepare everything in advance where possible.

Making the Process Easier
Planning ahead can make a significant difference. Keeping your documents organized and up to date ensures that your loved ones won’t face unnecessary stress during an already difficult time. Our goal is to support you with a smooth and efficient claims process when it matters most. If you’re unsure about any of the requirements, it’s always best to reach out for guidance before submitting your claim.