IF YOU ARE DISSATISFIED WITH OUR SERVICE OR YOU HAVE ANY CONCERNS ABOUT THE PRODUCT THAT YOU HAVE RECEIVED, WE WOULD LIKE TO HEAR ABOUT IT:

  • Your personal information (viz. full names, ID number, etc.)
  • Your policy number
  • The details of your complaint
  • How you would like us to resolve the problem
  • We will firstly acknowledge receipt of your complaint
  • We will give you the contact details of the person who will deal with your complaint.
  • We will investigate your complaint and try and resolve it in a manner that is fair to you and to us.
  • Once we have dealt with your complaint and you are satisfied with the outcome, we will learn from the experience and improve our service and products.

 

  • Address your complaint in writing to:
    The Ombudsman for Long-term Insurance
    Private Bag X45
    Claremont
    7735
    Telephone: 021 657 5000 / 0860 103 236 Fax: 021 674 0951 E-mail: info@ombud.co.za

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